Increase means to become or to make something greater in amount, number, value, etc. This can be a verb or noun. Improve is a verb and means to become better than before.

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5     Whatever

6     whichever

Page 87, Vocabulary, Exercise 6a

the head = the person in charge (of the company)

a colleague = a person that you work with, especially in a profession or a business

employees = people who are paid to work for sb

a department = a section of a large organization

set up = to create sth, to start it

customers = people who buy sth

Page 87, Vocabulary, Exercise 6c

1     A customer is normally used for someone who buys a product (e.g. in a shop) or a service (e.g. a meal in a restaurant). A client is normally used for someone who pays a professional for a service, e.g. a lawyer or accountant.

2     A boom is a sudden increase in trade and economic activity. A recession is a difficult time for the economy of a country, when there is less trade and industrial activity than usual and more people are unemployed.

3     Increase means to become or to make something greater in amount, number, value, etc. This can be a verb or noun. Improve is a verb and means to become better than before.

4     Rise is both a verb and a noun. The verb means to come or go upwards, to reach a higher level or position. Fall is also both a verb and a noun. The verb means to drop down from a higher level to a lower level.

5     Export a product means to sell it to another country whereas import a product means to buy it from another country.

6     A manager is a person who is in charge of running a business, a shop, or a similar organization. An owner is the person who owns, e.g. the shop or the business.

Page 87, Pronunciation & speaking, Exercise 7c

1     progress.

2     progressing

3     export

4     exports

5     refund; refunds.

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