We depend on its availability, integrity, and security

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We depend on its availability, integrity, and security

Beyond mobile, the rise of IoT technology holds the promise of instantaneous data delivery from devices to other devices or end users.

You (or your home automation system) can know immediately if your door is locked, your sprinklers are leaking, or your baby is crying. The more intimately we weave technology into our lives, the more absolutely we depend on its availability, integrity, and security.

Shaun Savage, CEO and Founder, GoShare

Access to more information and options

There is a consumer revolution happening in the service professional space. Armed with new technology and apps, customers have access to more information and options than ever before. These new technologies are helping them save time, money, and create a better experience.

Less than two short decades ago, the internet dramatically shifted the power dynamic between consumers and service providers. Phone book listings for professionals provided little information about their quality, reliability or prices.

But, as companies such as Yelp, Healthgrades, and Angie’s List arose, consumers suddenly had access to reviews from other individuals as well as competitive pricing information. It was a game-changer. Service providers with high ratings rose to the top while those that couldn’t keep up lost business and even risked going out of business.

And, now apps are bringing about the next leap in consumer empowerment. While the internet provided information, apps are creating new levels of convenience. A suite of service professional apps is creating one-stop shops for finding and hiring reviewed professionals, tracking projects, and paying for services.

Companies like Uber, Lyft, GoShare, and Heal allow you to hire service professionals on demand. With these apps, you can get a taxi, find delivery professional with a truck, or even book a doctor to make a house call.

Because these apps leverage large networks of service providers in real time, customers can identify and hire affordable, highly-reviewed professionals in less than a minute. These apps can connect consumers and professionals instantly, identifying those that are available for same-day or immediate assistance.

Getting services on-demand is something we may take for granted now. Videos can be streamed instantly. Packages ordered online show up on your doorstep before dinner.

But this speed to fulfillment was unheard of only a few short years ago. And, as more industries begin to introduce these on-demand apps and networks, the pressure for others to do the same will grow.

Anyone doing business the old-fashioned way, with long lead times and delayed scheduling, will find themselves crowded out of the market in the same way those with poor Yelp reviews struggled a fifteen years ago.

Tim Gray, CEO, Technology Outlet

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