An air traffic controller needs to be a self-confident person – sure of himself and of the decisions he makes.

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5     An air traffic controller needs to be a self-confident person – sure of himself and of the decisions he makes.

6     In general, it isn’t as stressful as people think. There are stressful moments, but you are too busy to feel stressed.

7     Because it’s the official language of air traffic control, e.g. cleared for take-off. Pilots and air traffic controllers need to understand each other, especially in an emergency, so they need good clear English. There have been accidents because of misunderstandings caused by incorrect pronunciation.

8     There are a lot of female air traffic controllers although it isn’t 50–50. There are some female pilots, but most pilots are men.

Page 26 Exercise 6a

An emergency announcement saying the plane had to make an emergency landing on water was played by mistake.

Page 26 Exercise 6b

At 11.35 on January 13th 2012 British Airways flight BA 0206¹took off from Miami to London.It had beenflying for about three hours, and was over the Atlantic, whensuddenly a voice ²came out  of the loudspeakers:‘This is an emergency announcement. We may shortly have tomake an emergency landing on water.’

Immediately panic ³broke out. One passenger on the flight said, ‘My wife and I looked at each other and we feared the worst. We imagined that we were about to crash into the Atlantic. It was awful. Everybody ⁴was screaming.’

But about 30 seconds later the cabin crew started to run up and down the aisle saying that the message ⁵had been played by accident, and that everything was OK. By this time a lot of the passengers were in tears, and ⁶were trying to get their life jackets out from under their seats.

Another passenger said, ‘The captain didn’t even say anything about it until just before we started to land and even then he didn’t explain what ⁷had happened. It was very traumatic. Everybody was terrified. I can’t think of anything worse than being told your plane’s about to crash. It ⁸was the worst experience of my life.’

Later a British Airways spokesman ⁹said, ‘A pre-recorded emergency announcement was activated by error on our flight from Miami to Heathrow. We would like to apologize to passengers on this flight.’

Page 26 Exercise 6c

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